Terms of Service

1. Agreement to Terms

By accessing or using Globi's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Globi is a software brand operated by TOP SUITE DIGITAL MARKETING L.L.C (Dubai Trade Licence 1271067). Its website and mobile app provide digital tools for visa application information and document preparation. An AI agent to help draft form answers and travel plans is in development, not yet a live feature. Current service details are shown before payment:

• Visa application form completion assistance
• Travel-plan information; any separately offered booking must be genuine and confirmed
• Accommodation planning information, not proof of a confirmed booking
• Travel itinerary preparation
• Cover letter drafting
• Document-upload guidance and preparation checklist

3. Important Disclaimers

4. User Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and truthful information
• Ensure all documents submitted are genuine and valid
• Review all prepared documents before submission to the embassy
• Comply with all visa application requirements of the destination country
• Not use our services for any illegal or fraudulent purposes

5. Payment Terms

• All fees must be paid in full before services are rendered
• The total payable is displayed before payment. You will see the current service price and any separate third-party fees before confirming your purchase.
• Payments are processed through secure third-party payment providers
• All prices are displayed in the currency indicated at checkout

6. Cancellation and Refunds

You may cancel your order and receive a full refund of the Globi service fee at any time before preparation of your application starts. Preparation starts when our team begins reviewing your documents or drafting any part of your application, and we will notify you when this happens. Once preparation begins, change-of-mind refunds may be limited, subject to statutory rights and any failure to deliver the purchased service. If Globi fails to deliver the service you paid for, you will receive a full refund. Duplicate payments are refunded in full. No refund is given for a visa refusal or delay, because the decision rests solely with the embassy or consulate. Government, embassy and visa centre fees are not collected by Globi and are not refundable by us. Full details are in our Refund Policy, which forms part of these Terms.

7. Intellectual Property

The website's original content, graphics, logos and software are operated or licensed by TOP SUITE DIGITAL MARKETING L.L.C and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the extent permitted by applicable law, Globi is not responsible for indirect or consequential losses from the use of the platform. Nothing in these Terms excludes any mandatory UAE consumer rights or liability that cannot lawfully be excluded.

9. Indemnification

You agree to indemnify and hold harmless Globi and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be resolved in the courts of Dubai, UAE.

11. Changes to Terms

We may update these Terms from time to time. Where required, we will notify customers of material changes before they take effect. Updates do not retroactively reduce mandatory rights or change the terms of purchases already made.

12. Contact Information

For questions about these Terms of Service, please contact us at: