My visa was refused
A visa refusal alone does not automatically trigger a refund. Your rights if the purchased service was not delivered or was defective remain unaffected.
The consulate makes the visa decision. A refusal does not automatically entitle you to a refund of a properly delivered service, but any mandatory consumer rights still apply.
Message us with your EZ- reference and a photo of the refusal letter. Review the refusal reasons from the official letter, and contact the relevant authority or qualified adviser for advice about next steps.
Embassy and visa centre fees are paid to them and aren't refundable through us.